CONTACT US

Please contact us through live chat, the form below or email us at hello@carmount.com. We will get back to you within 1 business day.

For tracking related questions please visit the Track Order page.

If you haven’t received any emails about your order, please first check your promotions or spam emails.


Most of our orders are delivered in about 2 – 7 business days to the United States.

United States 2 – 7 Business days
Australia 3 – 9 Business days
Canada 3 – 9 Business days
Europe 3 – 9 Business days
United Kingdom 3 – 9 Business days
Rest of the World 10 – 20 Business days
  • All orders are dispatched from our warehouse within 1-3 business days.

Most of the orders are shipped with an international post and logistics companies, such as: UPS, USPS, Yanwen, 4PX, DHL, Fedex, Australia Post, Canada Post, Royal Mail, Hermes or other local postal courier.

If 20 business days have passed and you haven’t received your order please Contact Us.

If you’ve received a tracking number, it means your order has been handed over to the shipping carrier.

Shipping Label Created — the first tracking update still needs a few more business days to be displayed.

You can expect to start seeing tracking updates within 1-4 business days.

Most orders are shipped out with USPS or UPS. They update tracking only when reaching bigger destination points.

A single tracking delay of up to 3 business days is normal. There is usually 1 longer delay between the updates.

All orders typically undergo a processing period of 1-3 business days. During this time, our team ensures that your order is carefully prepared and ready for shipment.

Insured & Priority Shipping:

  1. This covers a one-time replacement of your order if it gets lost, stolen, or delivered to the wrong address during the delivery period. It provides added peace of mind knowing your order is protected against delivery issues.
  2. Your order is processed and dispatched ahead of others, ensuring faster delivery. This means your order skips the regular queue and is given priority treatment.

With priority and insured shipping, you can rest assured that your order is prioritized for fast delivery and protected against common shipping problems.

We can consider your order as lost in transit if 30 days has passed and you still haven’t received your order.

Please contact us at hello@carmount.com and we will send you a new shipment at no additional charge.