To track your order, enter your order number and email address:

Enter the tracking number for your order:

How long does shipping take?

Depending on the stock situation, we ship from either the US, Europe or Asia.

  • When shipped from our US warehouse, delivery takes between 1 – 5 business days.
  • If fulfilled from Europe or further overseas, the delivery time is usually between 7 – 12 business days.

In some cases it might take slightly longer.

US delivery guarantee — your package will be replaced for free if 30 days has passed and you still haven’t received your package.

My tracking shows no updates?

If you’ve received a tracking number, it means your order has been handed over to the shipping carrier.

Shipping Label Created — the first tracking update still needs a few more business days to be displayed.

You can expect to start seeing tracking updates within 1-4 business days.

My tracking updates stopped?

Most orders are shipped out with USPS or USPS shipping partner 4PX. They update tracking only when reaching bigger destination points.

A single tracking delay of up to 7 business days is normal. There is usually 1 longer delay between the updates.

I paid for priority shipping?

The Priority & Insured Shipping – Skip Order Line is for faster order processing and insured shipping.

This does not speed up the actual shipping time once the order has been handed over to the shipping company.

I haven't received my order!

We can consider your order as lost in transit if 30 days has passed and you still haven’t received your order.

Please contact us at and we will send you a new shipment at no additional charge.

For tracking related questions and tracking numbers, email us at