Once you receive the order confirmation, we will process it within 1 business day.

Most of our orders are shipped from our US warehouse in North Carolina. 

• Our average delivery takes between 2 – 7 business days.

Our mount is designed to be a universal fit for any vehicle, but do not install it on leather & textured surfaces. The surface area should be flat and smooth.

Apply even pressure for 30 seconds and after installation, for maximum adhesive strength wait 12 hours before usage.

It’s compatible with all phone models. As long as you have the metal plate installed then it will work with any device.

Yes, our mount works with phone cases.

When installing the metal plate inside your case, be sure to test if the hold is strong enough. If the case is too thick, then the plate needs to be placed on the outside.

Our mount is strong enough to hold any smartphone. Two mounts is recommended to hold a tablet.

No, the MagSafe function in iPhone models 12 and up is not strong enough to securely hold the phone in different road conditions.

Our magnetic solution is 3x stronger, which is enough to ensure that the phone stays firmly put even off-roading. 

If placed in the middle, the plate will block wireless charging.

The following solution is for wireless charging users: Install the plate to the very bottom of the phone, horizontally. Then it won’t interfere with the wireless charging positioned in the middle of the phone.

Just peel it off slowly. It comes off clean, without leaving any residue behind.

There’s also an extra nano sticker included in every CARMOUNT set if you want to re-install the mount. 

No, but there are two included in each set.

If you want to remove the plate from your phone or case, try to get something underneath the metal plate (for ex. an old credit card) and get one side loose, then slowly pull it off.